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Tenancy Sustainment Case Worker

LOCATION:              North London    
SALARY:                  £14.49 Basic
DURATION:              Temporary to potential permanent    
HOURS:                    37.5 hours per week (Monday – Friday | 9am to 5pm)
 
NOTE: WE ARE UNABLE TO PROVIDE SPONSORSHIP OR SUPPORT THOSE ON A SKILLED WORKER VISA.

Daily Duties

Conduct interviews with prospective clients using a range of specialist assessment and personalised support planning tools to engage clients in the assessment and support planning process.
Work with clients in producing person-centred support plans and ensure that case reviews are carried out, that support plans are implemented, and adequate case records are maintained.
Assess client risk and develop risk management strategies with the client, the housing provider and other services delivering mutual support.
Assist clients in making successful claims for welfare benefits, including Housing Benefit, Council Tax Support where necessary, and ensure that they are maximising their income.
Work with a range of agencies to ensure all clients have access to relevant statutory and non- statutory services.
Deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary.
Arranging and carrying out formal case reviews. Reviews are client led and should predominately take place in the community.
Complete full new needs assessments following case review including distance travelled points for each need, highlighting support actions to take forward.
Carry a changing caseload
In partnership with the client and any significant others involved in their support, the caseworker will translate assessed need into action plans that are SMART and promote progression through the pathway
Keep accurate daily records of client welfare budgets, petty cash, and other project monies.
Participate in taking Housing Benefit forms directly to the housing benefit office or upload online as needed.
Support individuals to work towards gaining greater independence through participation, at service and organisation level and within the wider community.
Work with volunteers and peer mentors to promote community engagement and social inclusion.
Work with clients to identify activities that they would like to take part in to prepare them for independence and move through & include in needs assessment and action plans. Also, to ensure clients are assisted to access such activities internally/ externally.
Take part in running activities or small groups in response to identified client needs or as part of a project wide programme of group work.
Support clients that are ready to move into work, education, or training by assisting them to access suitable courses or placements
Essential requirements

DBS on the update service
Working knowledge of being able to support clients into supported accommodation and/or other floating support services, with a demonstrable understanding of Housing and other related legislation.
Ability to motivate people to move towards an appropriate level of independence and inclusion.
Experience of supporting clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears.
Experience of working with homeless clients with additional complex needs including substance use and mental health.
An understanding of the range of approaches appropriate to working with issues such as substance use, mental and physical ill health, dual diagnosis, challenging behaviour, risk of homelessness and offending.
A good and current understanding of safeguarding issues and the ability to undertake comprehensive risk assessments.  
For more information on this role please contact Emily Rex on (phone number removed)