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Former Customer Debt Officer

Bedford (Hybrid)

£27,950 (Pro Rata)

Permanent,

Part-Time (18.5 hours per week)

Do you have excellent customer service skills and a passion to maximise income collection? We’re looking for a Former Customer Debt Officer to maximise income and minimise rent loss by proactively collecting and reducing former tenant debt and collecting garage income proactively whilst demonstrating bpha’s values.

This role is a hybrid role working from our head office in Bedford.

What you will be doing:

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Maximising income collection and minimising rent loss by proactively collecting and reducing all former tenant debt.

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Serving notices on garage accounts where debt is increasing.

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Writing off former customer debt where appropriate, in line with policy including Switch 2 (Heat Networks) debts.

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Monitoring and taking debt action in line with the Switch 2 procedure

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Ensuring a consistent and holistic service is provided is relation to income collection and former tenant debt and processes are accurate, compliant, and effective.

We’d love to meet someone who is/has a:

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Able to demonstrate excellent customer service skills

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Able to create rapport and build effective relationships quickly

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Ability to collaborate effectively with other teams and external agencies

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High level of emotional intelligence, with the ability to handle challenging customer situations sensitively and professionally

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Clear and effective communicator, able to convey complex information to customers and key stakeholders

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Highly organised and good attention to detail with a right first-time attitude

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Ability to follow procedures and maintain, clear, concise records

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Excellent problem solving and decision-making capabilities, able to work within agreed parameters and make operational decisions

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Ability to process data quickly and accurately

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Ability to monitor own performance

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Negotiation skills necessary to liaise effectively with key stakeholders

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Experience in delivering outstanding customer focused services

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Competent and confident in your working knowledge of Microsoft teams, word, excel and outlook.

Amongst what we offer you is:

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A competitive salary

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28 days holiday PLUS Bank Holidays

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A generous contributory pension scheme

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Private health care

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Free life assurance

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Access to an extensive suite of wellbeing services and tools including a digital gym

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Opportunities for learning and development

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Discounted gym membership

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Retail discount scheme

Please note the successful candidate will need to complete a basic DBS application.

Closing date: 18th July 2024

Interview date: To be confirmed

We reserve the right to close this vacancy at any point if it is deemed that we have received a suitable number of applications. Interviews may take place throughout the recruitment period. On this basis we would advise that applications are submitted as soon as possible