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TEMPORARY CUSTOMER SERVICE ADMINISTRATOR

TEMPORARY TO PERMANENT

MONDAY – FRIDAY 37.5 HOURS

1 WEEKEND PER MONTH

£11.44 PER HOUR

S18 - SHEFFIELD

We are currently supporting our client who is seeking a Temporary to Permanent Customer Service Administrator to join their existing team. As a Customer Service Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Duties include but not limited to:

* Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients

* Ensuring a professional and tailored approach for each interaction.

* Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further actions.

* Scheduling and Booking Appointments

* Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.

* Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases

* Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.

* Managing Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.

Experience:

* Good interpersonal and communication skills

* Excellent telephone manner

* Excellent customer service skills

* Ability to deliver tasks to tight deadlines

* Ability to complete admin tasks accurately and follow instructions

* Confidence and ability to establish effective working relationships both internally and externally

* Ability to work on own initiative

* Ability to multi-task in a fast-paced high-volume environment

* Ability to work in a pressurised environment

* Touch Tying Skills - preferred not essential

If you are a motivated individual with a passion for customer service and meet the qualifications outlined above, we invite you to apply for this exciting opportunity as a Temporary Customer Service Administrator