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HELPDESK COORDINATOR

We have new exciting roles available within the our Busy helpdesk department based in kidderminster.

if you are looking for a new opportunity then this could be the one for you.

Key Responsibilities:

* Answering helpdesk calls within a maximum of 3 rings

* Raising jobs recieved via email, phone call or client system

* schedule works for engineers with your area

* Ensure Tabs our in house system is up to date at all times including latest information.

* Chase subcontractors for ETA's and updates

* Raise purchase orders upon request

* Work with Managers & Clients within your area

* Follow escalation process ensuring jobs are completed with SLA

* Salary to be confirmed at interview.

This position will be discussed in greater detail at interview stage.

The hours available are:

Monday to Friday 08.00am to 17.00pm

Monday to Friday 07.00am to 16.00pm

4 on 4 off shift pattern 06.00am to 18.00pm

If you think you are up for the challenge then please contact lorraine vaux