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Customer Care Operative - Essex/Herts - Permanent - Up to £43,000 - Van and Fuel Card
Wheatstone Solutions are working with a Residential developer looking to recruit an experienced Customer Service Maintenance Operative into the team.
The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period.
Duties of the role:
* Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.
* Liaise with the Customer Care Team based in Head Office.
* Ensure all required materials and resources are available prior to attending customers’ appointments.
* Always maintain a high standard of professionalism and that excellent Customer Service is delivered.
* Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported.
* Ensure the customers’ home is prepared prior to works to ensure upmost cleanliness on the finishing of projects.
* Report to the Customer Care Manager once appointments and tasks are completed and report back any issues or escalations that need to be noted.
* Ensure the highest level of Health and Safety adhered to at all times.
* Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers’ homes.
Skills Required:
* You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes.
* Excellent Customer Service skills
* Must own tools, tools replaced when required.
* Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.
* Flexible to travel across the Essex and Hertfordshire areas.
* Full Driving License
For more information please apply above or contact Chris Ellis at Wheatstone Solutions