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About The Role

Essential Roles & Responsibilities

* Leading role in growing our Sales Academy Programme, working with your team and wider business stakeholders to develop our sales staff, meeting the needs of the business and senior stakeholders.

* Apply a clear understanding of the skills, knowledge and abilities required to support the organisation’s vision and long-term goals by researching and authoring a programme of foundational learning accessible to all employees across the organisation.

* In conjunction with your capability colleagues, source, design and deliver fit-for-purpose training programmes to meet current and future needs of the organisation.

* Work with the Head of Learning, Development & Capability to promote a continuous development and self-study culture within Claranet that, in turn, contributes to our reward & recognition program.

* Hold Quarterly Capability Reviews (QCRs) with HR Business Partners and department stakeholders to review objectives and training engagement.

* Contribute to the annual forecasting and budgeting of training requirements by liaising with the Head of Learning, Development & Capability, department heads and Finance teams, ensuring it is aligned to the overall Learning & Development budget.

* Promote a consistent message across training, learning and development workstreams, including onboarding & induction, probation, development objectives, appraisals and performance management programs.

* Work with HR on all training and development initiatives across the business, such as: succession planning, coaching and mentoring programmes.

Change Management

Work closely with key stakeholders across the business to implement new Learning & Development workflows, whilst retiring legacy tooling and processes.

Service Tooling

Research & drive the adoption of innovative methods of development and content delivery, i.e. e-learning platforms.

Contribute to annual appraisals of external training partners and report appropriate recommendations using engagement metrics.

People & Wellbeing

Design, implement and lead a new Leadership Development Programme. This involves identifying the skills and competencies required for effective leadership within the organisation and developing a tailored program to enhance those skills.

Develop and deliver a programme that includes training, education, and awareness-building initiatives aimed at promoting a more diverse, equitable, and inclusive workplace.

Working with the wider HR team, provide support and input to ensure that the employee benefit offering maintains an innovative and strong focus on wellbeing.

Work with members of the HR, L&D and Talent teams to author a compelling induction and on-boarding programme, taking input from members of the SLT and SMT communities.

About You

Position specifications

Behavioural competencies

Ability to create engaging training material through e-learning platforms and can adopt new tools and techniques to communicate with an audience.

A practical and common-sense approach to HR matters.

Willingness to travel to other sites in the business to engage with teams and grow your professional network.

A keen interest in helping others advance their careers through new innovative programs of learning & development.

Proactive and organised approach to managing consecutive workloads and the ability to prioritise deadlines.

Experience in delivering company-wide projects with a proactive and organised approach.

Manages conflict and challenges in an open and constructive manner.

You are self-motivated with a resourceful approach to problem solving and a willingness to learn.

Excellent interpersonal skills to help shape a new team dynamic.

Must be able to adapt to diverse workloads and maintain an attention to detail in a fast-moving environment.

Critical competencies

You will be a lead contributor, internally and externally recognised as an expert in your area.

Strong skills in collaborative working across the Microsoft 365 software suite.

Awareness of Agile and Waterfall project management methodologies and the ability to apply the best approach.

Confident & professional in verbal and written communication.

Favourable Skills

Have an interest in Data or Microsoft Power Platform and are keen to expand your understanding.

Understand the concepts of Cloud Computing and the benefits it affords