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Learning and Development Manager

Salary: £40,000 + competitive bonus Overtime is available and paid at time and a half including weekends and bank holidays!

£500 bonus paid after completion of a successful 6-month probation!

Hours: Monday to Friday 8.30am - 5.30pm

Location: Horsham, West Sussex. Flexible working options available.

Who are Telecom Acquisitions Ltd?

Founded 12 years ago, Telecom Acquisitions Limited (TAL) is the holding company of several residential broadband brands, including Home Telecom, Fleur Telecom, Eclipse Broadband, and Hive Telecom. With a niche proposition specialising in the tenancy rental market matching contract lengths to tenancy terms, TAL has carved itself a unique spot in a fast-growing market. With the exponential growth of home working in recent years, teamed with the ever-changing way in which consumers consume content and entertainment – never has broadband been such an important service. Having recently joined forces with TalkTalk to become their home move specialist team, this growth is set to continue as the portfolio of brands, numbers of customers and full fibre roll out continues. As part of our strategic alliance with TalkTalk and the development of the home move division of the business, our offering to be the ‘one stop shop’ for all your moving needs is rapidly becoming our flagship solution. Working with leading estate agents throughout the UK enables us to offer a concierge style service advising and setting up broadband and utilities through our partnerships.

Why join us?

Aside from a fantastic list of benefits, we move quickly and are market leading. We truly live our ethos of work hard, play hard. Whilst we are data driven and KPI led; our management structure, family ethos and constant determination to be the best we can be, ensures that those who want to grow and develop have every opportunity to.

Key Responsibilities:

·      Conducting training and onboarding sessions for our new team members, equipping them with the knowledge and skills required to excel in their roles.

·      Providing insightful guidance and support on the regulated advice process, ensuring compliance with industry regulations and standards.

·      Assisting in the development and delivery of introduction courses to facilitate smooth transitions for new team members.

·      Collaborating with all teams and senior management to continuously enhance training programs and materials.

·      Planning and developing training programs across the business.

·      Ensuring our knowledge base is updated regularly with relevant content.

·      Ability to listen to calls for compliance, quality control and training purposes, providing scoring results to manager’s and team leaders across the business, so that we can work together to make improvements.

Is this you?

·      This is a fantastic opportunity for an experienced Trainer to join our organisation and manage our training for all our new team members. We are looking for this individual to support our business growth and drive us forward for future success.

·      Excellent attention to detail.

·      Excellent communication skills, with the ability to deliver clear technical support and training sessions to new and existing staff.

·      First class organisational skills with the ability to manage multiple priorities and deadlines effectively.

·      Demonstrated ability to positively influence and work collaboratively with all levels of an organisation.

·      Excellent interpersonal skills both verbally and in writing.

·      Passionate about planning and delivering effective training programs.

What benefits will you receive?

·      50% off our Broadband & Utility packages, completely free after two years.

·      33 days holiday allowance including bank holidays.

·      5 additional days leave granted based upon length of service.

·      Buy & Sell holiday allowance scheme.

·      Death in service benefit.

·      Pension scheme.

·      Eye care vouchers.

·      Complimentary drinks on Friday.

·      Company lunches and breakfasts.

·      £1,000 Refer A Friend Scheme.

·      £250 Bright Ideas Scheme.

·      Fun incentives including sports day, summer parties, extravagant Christmas parties and many more.

·      Paid Charity leave.

·      Kudos Employee Recognition Scheme – Including Days Out and exciting work trips