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Job description

Are you passionate about delivering exceptional customer service and resolving complex issues? We are seeking a skilled Finance Complaints Handler to join our legal team. If you have experience in the financial services sector and thrive in a fast-paced environment, this could be the perfect opportunity for you!

The ideal candidate is an experienced financial services professional with strong complaint resolution skills, in-depth regulatory knowledge, and excellent communication abilities. They are empathetic, detail-oriented, and adept at problem-solving, with a proven track record of managing complex complaints while ensuring compliance and maintaining customer satisfaction.

Key Responsibilities:

Complaint Resolution: Manage and resolve customer complaints related to financial products and services, ensuring a fair and timely outcome.
Investigation: Conduct thorough investigations by gathering and analysing relevant data, liaising with internal teams, and reviewing transaction records. Preparing customer responses and formal representations where required.
Customer Communication: Provide clear, concise explanations to customers about the resolution process and outcomes.
Regulatory Compliance: Ensure all complaint handling processes comply with industry regulations, requisite legislation and company policies.
Reporting: Prepare detailed reports and maintain accurate records of complaints and resolutions.
Continuous Improvement: Analyse complaint trends and provide feedback to improve products, services, and internal processes.
Requirements:

Experience: Experience or skills in a complaints handling role within the financial services industry.
Qualifications: 2.1 or 2.2 degree or equivalent
Knowledge: Strong understanding of financial products, debt recovery, case management services, and relevant regulations.
Skills: Excellent communication, problem-solving, and analytical skills. Ability to handle sensitive situations with empathy and professionalism.
Attention to Detail: Ability to meticulously document complaints and actions taken.
Team Player: Ability to collaborate with various departments to resolve issues effectively.
Benefits:

Competitive Salary
31 days holiday, increasing to 33 days after 2 years of service, plus have your birthday off
Paid time off annually to volunteer
Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
Heavily discounted group discount scheme on all products
Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
Opportunity to work with a forward-thinking and supportive team.
Career development and continuous learning opportunities.
If you are a proactive and dedicated finance and legal professional looking to make a significant impact, we would love to hear from you. Be a part of our journey and help shape the future of our company with your expertise!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees