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Job Title: Customer Experience & Sales Support
Location: Horsham (Office-based)
Hours: Full-time, 8:30am - 5:00pm, Monday to Friday
Key Responsibilities:
* Manage customer onboarding, contract renewals, and service queries.
* Identify new business opportunities and uplift leads from existing clients.
* Handle Pre-Qualification Questionnaires (PQQ) and quote for service jobs and contract renewals.
* Build strong client relationships to maximize sales opportunities.
* Provide monthly reports and maintain client data.
* Ensure high standards in customer communication and account management.
Skills & Experience:
* Proficient in Microsoft Office (Word & Excel); CRM experience
* Strong written and verbal communication skills.
* Ability to manage client relationships and work independently or in a team.
* Detail-oriented, adaptable, and proactive problem-solver.
Benefits:
* 25 days holiday + bank holidays.
* Training and development opportunities available.
Apply now to join a dynamic team focused on delivering exceptional customer experiences