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Working Hours: 8:30am-5pm
 
Location: Near Aldershot, Hampshire
 
Are you ready to take your administrative career to the next level? Our client, a well-established company in near Aldershot, is seeking an Administrator to join their team. This role is ideal for a proactive and customer focused individual who thrives in a fast-paced office environment. You will play a key part in ensuring seamless order processing, excellent customer service, and efficient administrative support across various departments. With excellent development prospects, this role empowers you to showcase your excellent customer service skills, whilst demonstrating a keen eye for detail.

Key Responsibilities:

Deliver exceptional customer service to both internal and external stakeholders
Process customer orders via phone, email, and online portals
Coordinate with internal departments to enhance the customer experience
Prepare quotations and pricing information upon request
Manage credit notes and facilitate customer returns
Organise collections and deliveries in liaison with carriers
Provide customers with delivery updates and proof of deliveries
Support customers with website navigation and product selection
Assist Account Managers by handling queries and offering administrative support
Offer product guidance, including features, dimensions, applications, and ratings
Generate invoices and maintain accurate financial records
Coordinate with external contractors for installations and service calls
Handle customer complaints professionally and efficiently
Carry out general administrative tasks such as handling post, filing, and maintaining customer records 
Skills, Experience, and Training Requirements:

A friendly, professional, and customer-focused approach
Excellent communication skills with a polite and confident telephone manner
Strong IT and data entry skills with attention to detail
Highly organised with the ability to multitask and meet deadlines
A proactive, can-do attitude with strong problem-solving skills 
How to Apply:
 
If you’re excited about this opportunity and ready to make a significant impact, we want to hear from you. Apply now by submitting your CV. Alternatively, call us to discuss further. 
 Make your application stand out – highlight your skills, experience, and enthusiasm for taking on this exciting new challenge. We look forward to welcoming your application!

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies