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Department: Operations/East of England

Location: Milton Keynes/Bedford/Hertfordshire (Home-based with regular travel required)

Reporting to: Operations Team Leader

Contract Type: Permanent

Hours of Work: 40 hours p/w (Monday - Friday, 8:30am - 5:00pm)

Salary: £28,000.00 - £35,000.00 per annum

About the Role:
We are seeking a motivated and experienced Housing Officer to join our growing team. You will be responsible for providing support and management to Service Users residing in dispersed accommodation across Milton Keynes, Bedford, and Hertfordshire. This role requires a proactive and results-oriented individual with excellent communication and interpersonal skills.

Key Responsibilities Service User Support:

Manage a caseload of Service Users.
Conduct inductions and support Service Users in their new accommodation.
Provide guidance and signposting to local services (doctors, shops, support agencies).
Conduct regular visits and report any incidents, issues, or concerns.
Ensure Service Users adhere to tenancy agreements and move-on dates.
Arrange transportation for Service Users as required.
Prioritise Service User health and safety.
Conduct regular welfare checks.Property Management:

Conduct regular property inspections and report any maintenance issues.
Ensure timely repairs and replacements of property items.
Recommend property relocations for optimal portfolio utilisation.
Prepare properties for re-occupation after Service User departure.
Ensure properties comply with all health and safety regulations.Administration:

Maintain accurate and up-to-date records of all Service User interactions and property information.
Ensure compliance with all relevant company policies and procedures.
Prepare and submit required reports.Stakeholder Engagement:

Build and maintain positive relationships with local stakeholders (landlords, housing providers, support agencies).
Attend relevant meetings and represent the company professionally.
Essential Skills & Experience:

Experience in supporting vulnerable adults or working within a housing environment.
Excellent communication, interpersonal, and organisational skills.
Ability to work independently and as part of a team.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office Suite.
Full UK Driving Licence (essential)
Ability to obtain and maintain Counter Terrorism Clearance (CTC).
Desirable Skills & Experience:

Experience working with dispersed accommodation.
Knowledge of housing legislation and homelessness issues.
Experience using property management software.
Benefits:

Competitive salary (£28,000.00 - £35,000.00 per annum)
25 days annual leave plus national bank holidays
Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
Life Cover (2 x basic salary)
6-month probation period
Employer pension contribution (4% employer, 4% employee)
Laptop/Phone/other equipment if required as part of job role
Referral SchemeManpower is acting as a Recruitment Business for this role.

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