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Jisc is looking for a Salesforce Developer to join our team on a full-time, permanent basis. This role is Hybrid with a blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. In return, you will receive a competitive salary of circa £45,000 per annum negotiable depending on experience + fantastic benefits!

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sector.

About the Salesforce Developer role:

Due to expansion in the team, we currently have a number of vacancies available. This is an exciting opportunity to play a vital role in continually improving and enhancing the Salesforce platform at Jisc and you will have the opportunity to work closely with experienced Salesforce Developers to develop, support and maintain the Salesforce platform.

As a Salesforce Developer on our team, you’ll have the opportunity to work on a diverse range of developments that will not only challenge your technical skills but also allow you to expand them in new and exciting ways. You’ll collaborate with cross-functional teams, gain exposure to different clouds, and leverage the latest Salesforce technologies. This variety keeps the work dynamic, and with each new challenge, you’ll deepen your expertise and grow as a developer, positioning yourself for future success.

Working with the development team you will provide the resources for 2nd and 3rd line technical support (break/ fix), delivering changes from the operational backlog (delivered via fortnightly sprints) and project-based work for larger change and transformational initiatives.

This role provides excellent opportunities to become Salesforce certified or expand your Salesforce certifications. Jisc is constantly expanding its use of Salesforce and there are always new elements of the platform to learn.

Responsibilities will include:

Provide system development and administration on Salesforce associated clouds including, but not limited to, Sales, Service, Experience, CPQ and Communications.

Provide 2nd line support for Salesforce including technical queries, usability, reporting, events, integration systems, change requests and policy.

Consult stakeholders regarding system functionality and usability to enhance customer experience (CX).

Conduct manual and automated tests against work to ensure it meets customer expectations and quality standards.

Key Skills and Experience:

Previous experience working as a Salesforce developer with exposure to ideally at least one of the following technologies: Salesforce SalesCloud for CRM, Salesforce ServiceCloud for ITSM or Salesforce CPQ

Experience working in a technical support role (helpdesk) or customer service/ facing role

Ability to perform unit, system, peer and support user-acceptance testing

An understanding of Agile principles including Scrum, Sprint, Backlog, Epic and User Story

Proficiency in Apex, JavaScript, and Lightning components

Proficiency using Visual Studio Code, Salesforce CLI and Extensions

Some of our benefits:

Flexible work pattern, which can adapt to suit your schedules and personal commitments

31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days

Generous flexible pension schemes

Protection benefit – life cover

Annual Jisc performance award

A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support

A generous budget to support you with external learning and Continuous professional development

Allocated allowance of up to £250 to equip your home office

Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money

The opportunity to donate to charity tax-free with our Payroll Giving benefit

Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology

A wide range of discounts from retailers and big-name high-street stores and CSSC membership

Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks

Support your volunteering with up to 3 days volunteer leave

Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use

Free flu vaccinations

Employee recognition awards and travel loans

A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning

Don’t meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

So, if you are looking for a new challenge then please click ‘apply’ today to be forwarded to our online recruitment portal and become our new Salesforce Developer