Login to Apply

Head of Operations
* Location: Cardiff
* Salary: £50,000 - £55-000
* Contract: Permanent
Benefits
* 25 days annual leave
* Paid Volunteering day each year
* Enchance Maternity Scheme
* Life Assurance
* Pension Scheme
* Holiday Purchase Scheme
* Plus more!
The Role
As Head of Restart Operations, you will be directly responsible for the effective performance for the DWP Restart Contract across Wales, supporting unemployed people into sustainable employment. This includes ensuring that all actions are taken to ensure this contract is delivered to agreed quality, compliance, and performance standards and within budget.
You will have direct line management responsibility for the Senior Operations Team and respective Team members and numerous offices across Wales, delivering Restart so the ability to manage a dispersed team is a must.
You will also be responsible for scheduling of resources, performance management, identifying skills gaps and training needs, monitoring KPI’s, ensuring ongoing development of the business and managing expenditure, budgets and forecasting.
Have you got what it takes?
You will be a confident and dynamic manager, with experience managing dispersed senior teams within the welfare to work sector. A proven background in handling major change/ complex projects and overachieving of business targets. You will also have the ability to demonstrate your understanding of the design and implementation of complex operational processes across multiple teams and contracts.
Due to the nature of this role, some travel across the UK will be necessary on occasion. The ability to speak Welsh and a relevant degree/ qualification would be beneficial but not essential if you have a demonstrative experience within the sector.
Apply Now!
Who We Are
Here at PeoplePlus, we deliver the Restart Scheme on behalf of the DWP in Kent, the North East, and Wales.
The Scheme gives enhanced support for eligible claimants to find jobs, along with personalised support including health and wellbeing advice and a tailored action plan.
Our support ensures that individuals are ready for the right job at the right time. In the first year of the scheme PeoplePlus supported nearly 15,000 people in their search for fresh employment, with nearly 4,000 starting work. We also provide up to 12 months of support for the individual once they have started work.
We are extremely proud to be a Silver accredited Investors in People organisation. This means that at PeoplePlus, the right principles are in place but more than that, it means our people and leaders are making active efforts to make sure that there’s real consistency and everyone in the organisation can feel the effects.
Head of Operations/Operations Manager/Operations Head/Project Manager/Scheme Management