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Rate of Pay: £13.29 - £13.74 per hour
Hours per Week: 36.25
Location: Primarily office-based in Coalville, with some home working available.

Key Responsibilities:

* Complaint Handling: Provide a comprehensive, positive, and effective complaint handling and resolution service to tenants and customers.

* Ownership and Accountability: Take ownership and accountability for resolving complaints and ensuring they are followed through to completion.

* Collaboration with Contractors: Work closely with housing contractors to investigate and resolve issues, providing satisfactory outcomes for housing tenants and external organisations.

* Team Collaboration: Collaborate with the internal Feedback team to support the development and delivery of quality services to customers and tenants