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Service Operation Coordinator – £25,000 – Newport (Hybrid)
Ogi is a leading Welsh telco with big ambitions. We’re a network builder and operator bringing full-fibre services to communities across South Wales. Our Ogi Pro brand provides everything from telephony to managed IT services, alongside our high-capacity wholesale network that spans the M4 corridor.

Backed by multimillion-pound private investment, we’re proud to be an employer of choice in Wales, creating hundreds of jobs across four offices. Join a purpose-driven team with a culture rooted in innovation that’s shaping Wales’s digital future!

We’re looking for a Coordinator / Scheduler to join us as our new Service Operations Coordinator and be responsible for the allocation of workstreams to our Engineers across South Wales.

About you…
In this role, you will work closely with the wider Ogi team to ensure we deliver a first-class service to our customers while supporting the Service Operations team on a day-to-day basis. As part of a small team, you will be speaking to customers and actively allocating workstreams and jobs to engineers, considering location, capabilities, productivity, and customer needs.

We’re looking for super-organised, personable individuals. Ideally, you have experience working in a similar role, though telecoms experience isn’t necessary. You could come from a customer service background, an engineering position, or an administrative support role. There are several opportunities to develop and make your mark in this position, and you will receive comprehensive training on our internal systems and procedures.

In this role, you will regularly liaise with our Customers and our Engineers during the installation phase and be responsible for maximising productivity. This means you should have excellent communication and problem-solving skills. Ideally, we’re also looking for someone who has:
* Good time management skills
* The ability to work as part of a team, promoting team spirit and sharing ideas
* Proficiency in Microsoft Word & Excel; experience with Dynamics 365 is a plus (not essential, as full training will be provided)
* The ability to prioritise workloads and plan effectively

What you’ll be doing…
Based out of Newport we offer a hybrid approach as you work with teams across the business to help solve issues and make sure things are kept moving.

If you’ve worked in a similar type of role, you’ll know how varied it is, and responsibilities day to day will include -
* Allocation of jobs to teams through the Dynamics field services system
* Work planning in line with SLAs
* Ensuring customers are updated to confirm visits are taking place and are kept up to date at all times with the progress of the job.
* Review reports provided on a daily/weekly basis to ensure compliance is met
* Keep all jobs updated & inform the Team Managers of any possible issues.
* Support other team members & departments as and when required
* Ensure that defined processes are adhered to at all times
* Support the Head of Operations with additional admin duties

Next Steps?
Please get in touch for a confidential chat. If you don't consider yourself ticking all the requirements but think you'd be a good fit for us, feel free to message us for a chat too.

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