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The Customer Service Agent is an essential role within a not-for-profit organisation, responsible for providing top-notch support and service to its customers via phone and email. The successful candidate will have a passion for delivering excellent customer service and a desire to make a positive impact on the lives of others.

Client Details

Our client is a well-established, not-for-profit organisation in London that works tirelessly to make a difference in the lives of people with visual impairments. With a workforce of over 1500 employees, they have a significant presence in the sector and are known for their commitment to innovation and excellence in service.

Description

Key responsibilities:

Handle inbound calls and emails from customers with empathy and professionalism.
Provide accurate and timely responses to customer enquiries.
A focus on optimising supporter retention and engagement.
Log all customer interactions in the system for future reference.
Work closely with colleagues to resolve any customer issues that arise.
Provide feedback to management on customer needs and trends.
Participate in team meetings and training sessions.
Uphold the values and mission of the organisation in all interactions.Profile

A successful Customer Service Agent should have:

Previous experience in a fast-paced customer service role, ideally within fundraising.
Excellent communication and interpersonal skills.
A solutions-focused mindset and the ability to think on their feet.
Good organisational and multitasking abilities.
Proficiency in using customer service software and tools.Job Offer

What's on offer:

A competitive hourly rate of £14 - £17.
Temporary assignment due to continue until the end of March 2025.
Hybrid working, attending the office once a week.
The opportunity to make a difference in the lives of people with visual impairments.
A positive and supportive company culture.
On-the-job training and opportunities for professional development.
The satisfaction of being part of a mission-driven organisation.If you are passionate about customer service and want to make a real impact, we encourage you to apply for this Customer Service Agent position in London