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Customer Coordinator

Doncaster DN2, up to £26k

Customer Services / Coordinator; duties include:

As part of a team of 2 and reporting to the Customer Services Manager, you will work closely with other departments including finance and purchasing as well as liaising regularly with production, sales and planning

You will take calls from customers and handle their query from first contact to resolution, arranging for the mobile engineer to visit them when needed

Communicating clearly and positively with all other departments and updating the system accurately

The customers are often repeat and so you will get to know them, building relationships and going the extra mile to resolve issues in conjunction with your colleagues

Customer Services / Coordinator; requirements:

Experienced in handling customer care issues over the phone and via email

Adept at coordinating activities to ensure satisfactory results

Confidence communicating with other departments both over the phone and in person

Accuracy with data entry is essential, attention to detail

Capable with MS Office including Excel as well as Google Docs

Customer Services / Coordinator; package

Salary: Up to £26k

Hours: 40 hours per week

Hours: 8 hours per day 8:30am and 5pm

Holidays: 20 holidays per year plus bank holidays, this increases by 1 per full year for 3 years

Other benefits: Discounted gym membership, CareFirst health & wellbeing programme, regular motivational treats for all employees

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