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Job Title: Complex Case Manager (Non-Clinical) 

Location: Manchester/Stockport, Field Based  

Salary: Up to 35K depending on experience plus bonus and on call payment 

Contract: Full-Time, Permanent   

We’re looking for a Complex Case Manager keen to make a real difference for our clients and foster great morale within their care team. You’ll be a role model to the people in your team, empowering them to be their very best. We’d love you to lead with a friendly, supportive, professional approach that sends a strong message of high-quality, person-centred care. 

Together, we're building a community of care that respects and supports everyone (both clients and workers alike) and you will play a huge role in this. 

A little about us  

We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. And that’s not just for our clients but for our workers too.  

For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.   

If this sounds like a companyyou’d like to be part of, we’re already on to a winner. But how about we sweeten the deal a little more?  

We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.  

What does this mean?  

Part of a team – nurses/everyone coming together/lean on each other. 

Working closely with your Registered Service Manager and Nurse Case Manager(s) 

Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few. 

Our in-house recruitment team to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.  

Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop  

We recently rolled out Digital Care Plans, making our operations more efficient  

Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs  

And of course, just a few extra little perks like...  

Wellbeing and financial support with our Employee Assistance Program (EAP)  

25 days holiday, additional bank holiday leave plus an extra day of for your birthday  

Saving for future-you with our Pension Scheme  

A competitive salary plus an attractive bonus package based on service performance  

A fun, friendly and supportive workplace (we have many great personalities!)  

So, what do you think? If you’re interested in joining Routes as a Case Manager in Manchester/Stockport, here’s what we’re looking for from you:  

Someone passionate about putting people first  

Organisational & time management skills  

A good Understanding of CQC requirements  

Experience in managing complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis 

Experience of managing a team of healthcare workers  

You will need to be a driver with access to your own car for work 

Your core role will include:  

To take ownership of a caseload of complex clients with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically 

To co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintainingappropriate skill mix to ensure safe and effective clinical practice 

Upholding high standards in care and prioritising a person-centred approach 

Prioritising individual wellbeing in our care practices 

Being a responsive advocate for complaints and safeguarding, and encouraging improvement 

Developing comprehensive care plans and risk assessments 

Providing support for your care packages through observations and mentoring sessions, and regularly reviews 

This could be the start of an incredible journey together, changing lives for people with Complex Care needs in our community. We look forward to hearing from you