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NHS Property Services enables excellent patient care by acting as a trusted advisor to the NHS and by providing the best estate solutions.

We manage 2,700 properties with 6,300 customers across England, which accounts for approximately 10% of the total NHS estate. Our properties range from listed buildings to new integrated care centres and include hospitals, GP practices and offices.

The purpose of this role is to administer and coordinate all activity related to the efficient and effective administration key Delivery activities including purchase order administration, Customer Billable Works, and jeopardy management.

The role will support the national Delivery team to ensure the integrity of data and related evidence meets NHSPS requirements. A key focus is to monitor, identify, and report deviations from required performance SLAs and quality standards against all reporting attributes that provide opportunities for early support and redirection.

The Delivery Support Co-ordinator role will ensure all administrative process and continuous improvement initiatives are adhered to, support collaboration to resolve constraints and identify opportunities to drive continuous improvement.

This is a part time role working 18.75 hours per week, working days and times can be negotiated at interview.

What you will do:

To raise, allocate and receipt purchase orders in a timely manner for the Delivery function.
Drive efficient administration of Customer Billable Works, to support an effective customer experience.
Support strong performance through our supplier network by jeopardy management of customer billable works.
Provide the required data, documentation, and reports, to internal/external stakeholders.
An understanding of FM service issue types, and the ability to use this knowledge to prioritise routine, urgent and emergency requests.
Identifies and reports/ escalates deviations in performance and quality from management procedures to support performance being achieved and administered in purchase orders and customer billables.
Identifies and supports continuous improvement opportunities to optimise methodology by highlighting to the team leader. Who you are:

Understanding of finance and purchase order processes
Experience working with property and CAFM systems, process, and data.
Experience using and understanding systems-based management information.
Working effectively through matrix management arrangements.
Understanding management information, reporting and data.
Effective communication
Relationship management and effective collaboration
Knowledge of FM in a large organisation
Understanding of data and workflow platforms

What we can offer you:

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.

A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.

Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.

Company-wide Colleague Referral Scheme

SMART Pension contribution into which the company will contribute up to 6%

A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.

We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a passion…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

For full details of the role, please see the attached role profile.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Contact our Talent team at to find out more