Customer Lifecycle Manager

London, Greater London
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Urgent requirement for an internaltional Telecoms Company.

What I'll be doing - your accountabilities

Support setting the segment targeting and offer strategy & vision for a base journey e.g. Handset Upgrades
Driver of key commercial base KPI churn, SRC etc
Influence & shape requirements for new base activity from the wider business
Work with key business stakeholders to identify areas of optimisation
Create end to end base journeys with inbound and outbound capability
Support the refining & prioritising of product backlog taking inputs from Digital & Trading SPOs where necessary
Build business cases, using insight and modelling to build scenatios
Drive base trials performance/KPIs including ensuring test and learn v control

Skills required for the job

Experienced commercial thinker
Strong customer focus
Exceptional influencing and collaboration skills with an agile mindset
Solution focused, always able to break through complex issues
Ability to bring teams together
Able to influence senior stakeholders across a range of complex issues - primarily at Director level but up to Director level
Exceptional use of insight to understand macro commercial and customer challenges and inform strategy and approach

Job Info
Adecco logo
Job Title:
Customer Lifecycle Manager
Company:
Adecco
Location:
London, Greater London
Salary:
£550 - £600 Per day
Posted:
Jul 1st 2024
Closes:
Aug 1st 2024
Sector:
Telecoms
Contract:
Contract
Hours:
Full Time
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