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Do you live in the Salisbury area with recent 1st Line Support Engineer Helpdesk Analyst/ Service Desk/Desktop Support -ITILv.3 /v.4 experience?

*****To work in an SC Security Cleared environment. This is an amazing opportunity to be sponsored for SC clearance ****(subject to eligibility)

Based near Salisbury, Wiltshire, South West. APPLICANTS MUST LIVE WITHIN NO MORE THAN AN HOURS COMMUTE TO SITE

Rate £(Apply online only)p/d Inside IR35/Umbrella

IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough

5 days on site then possibly moving to hybrid working.

Due to remote location own transport is essential and candidates MUST BE local to site.

Working in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake.

You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management tool Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level

Essential Skills

A good knowledge and experience with ITIL v,3 or v.4

Microsoft Office and moving towards windows 10, Windows 11 beneficial

Intune

Antivirus software knowledge

Desktop Installation knowledge

ITIL V3 Foundation

Supporting desktops PC’s including hardware

Software licensing, in particular Microsoft Volume Licensing (Desirable)