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Administration Assistant 

£11.91 per hour plus benefits

24hrs per week - Includes Weekend Working

A Top 20 Care Home Group 2024!

Awarded One Of The ‘UK’s Best Companies To Work For’

The Gables in Hagley, near Stourbridge is a luxury 61 bedded residential and dementia care home.

We are looking for an Administration Assistant/Receptionist to be the first point of contact at the home. The role requires someone who has a range of skills with good IT experience and attention to detail. 

In addition to reception duties you will provide additional administration support to the Home Administrator - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence. 

Main Responsibilities:

Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical

Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly

In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties

Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents

Organise internal meetings and ensure that any requirements have actioned

Coordinate the staff meal process as applicable to the individual home

Respond to any emergency situations as requested by the home

Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained

Person Specification: 

Excellent customer service skills

IT literacy – competent with the use of systems

Previous telephone experience

Professional telephone manner

Knowledge of general administration

Good communication skills

Neat and well presented

Excellent written and verbal English