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Luxury Cruise Consultant Needed for this prestige cruise company !!

My client known as the Rolls Royce of cruise only specialists, are seeking a Luxury Cruise Consultant to join them, focuses on delivering an exceptional buying experience to the most discerning and demanding luxury travellers.

Job Description

Sales
Answer telephones promptly, and courteously, with a smile. We aim to answer all calls within three rings
Deal with enquiries professionally
Keep up to date with new products on the market, new brochures, special offers etc
Maximise earning potential of each client by offering air upgrades, additional hotel nights etc
Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls
Ensure clients passports are up to date, visa and health requirements are advised, clients are fully covered by insurance and so forth
Follow up on all enquiries, quotes, brochure requests by phone or email
Telephone selected clients with new cruise line information, event details or offers.
Proactively develop business through consistent follow-up of sales leads
Administration

Keep files and booking and client records fully up to date, ensure payments made, documentation passed on and so forth in a timely manner
Handle new enquiries adding names and email addresses to mailing list
Ensure presentation of all information is in accordance with company policies
Ensure client preferences, interests, details etc are added to client records
Ensure appropriate information is added to Knowledge Base
Assist with general office duties as requiredCustomer Relations

Attend and host ship visits
Attend and host client functions
Take a leading role amongst your colleagues at clients events and for client consultations
Develop personal relationships with clients/suppliers
In the absence of the Reservations Manager attend to customer relations issuesBusiness Development

Take an active role in proposing improvements to systems, products sold, working practices
Be prepared to develop and act upon the proposals you make
Working with the reservations manager, help identity training needs and be proactive in addressing these needs
Assist and support the Reservations Manager with proactive and positive suggestions and ideas

Package

Up to £35,000

Hybrid in London

Amazing travel benefits

Interested apply here or email (url removed)