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STEM Recruitment Solutions are working with a multi-disciplined Contract Research Organisation based in the UK. We are looking for an IT Support Analyst - you'll play a vital role in ensuring industry-standard security, managing systems, and providing exceptional support to our staff. Someone with first line and good second line expertise willing for personal development and growth.
Key Responsibilities:
· Provide prompt technical support to end-users.
· Manage software, hardware, and voice systems.
· Participate in IT support projects, meeting deadlines and budgets.
· Maintain Microsoft systems and ensure network security.
· Assist in disaster recovery and business continuity planning.
· Handle user setup and PC deployments.
· Assist with business recovery plans and test procedures.
· Effective communication and documentation skills.
Requirements:
As IT Support Analyst, we will be looking to identify the following in your application:
· Strong Windows OS troubleshooting skills (Windows 10/11).
· Proficiency in Microsoft 365 and Azure Active Directory.
· Knowledge of cyber threat landscape and countermeasures.
· Familiarity with networking (DNS, DHCP, IP routing).
· Ability to support 200+ user environments onsite and remotely.
Advantageous Requirements:
While we value expertise in all IT areas, candidates with knowledge in the following areas are preferred:
· Microsoft 365/Azure administration.
· Experience working within the life sciences, pharma or biotech sectors
Benefits:
· Competitive salary depending on experience.
· Flexibility hours including hybrid working to suit your work life fit.
· Learning and development opportunities.
· Pension scheme, healthcare, and more.
· Company organised Social events and recognition programs.
· Convenient work hours: Monday to Friday