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Role Overview:
The Senior IT Technician is responsible for providing exceptional technical services to internal staff. This role involves both proactive and reactive support measures to ensure reliable technical assistance, with a significant focus on managing and optimizing Office 365 for seamless organizational integration.

Key Responsibilities:

* Deliver dependable technical support through hands-on implementation of effective solutions.

* Manage and optimize Office 365, ensuring its seamless integration and utilization across the organization.

* Lead critical projects to enhance the company's internal systems, with an emphasis on leveraging Office 365 capabilities.

* Collaborate with technical personnel to provide superior and resilient IT services.

Qualifications and Skills:

* Extensive expertise in Office 365 administration and security, with a solid technical background.

* Proficient in the Office 365 application suite, including Azure, Intune, and Power Apps, and End-User Computing.

* Effective communication skills for engaging with IT users and suppliers, catering to various technical understanding levels.

* Strong organizational skills for managing daily tasks and project responsibilities.

* Commitment to continuous learning, embracing new technologies, and refining existing skills.

* Dedicated to customer satisfaction, ensuring timely and top-quality IT support.

* Exceptional verbal and written communication skills, including a professional telephone manner.

* Flexibility to adapt and work outside regular hours when necessary.

* Stay updated with current IT trends and advancements to maintain industry awareness.

Desired Attributes:

* Proficient in Office 365, with a thorough understanding of its suite of applications and End-User Computing.

* Effective at managing day-to-day tasks while handling major projects and end-user improvements.

* Committed to continuous learning and advancement in IT skills.

* Ensures timely and high-quality IT support to meet business needs.

* Demonstrates exceptional communication skills, both verbal and written.

* Adaptable to flexible work hours when required.

* Maintains awareness of current IT technology developments and trends