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Support the PMO lead to embed best practice processes and provide appropriate management controls to ensure that the change portfolio is governed effectively and successfully delivers to the business strategy and vision.

Planning Horizons

üPlan and organise own workload or workload of the team managed, including task and resource allocation, in order to ensure delivery against objectives, typically planning months ahead

Key Relationships and People Management

üMay manage a team of people (large operational team or small technical team) create the conditions that allow them to perform at their best, promoting their development, and ensuring the provision of an excellent support service

üInfluence and build relationships with managers and colleagues to achieve desired objectives and support high quality service delivery

Delivery & Support

üProvide professional or technical advice and guidance to managers and colleagues across the organisation, sharing expertise and information to support effective decision-making and efficient operation

üMay manage delivery of work within area, in line with relevant policies and procedures, to ensure the agreed KPIs and performance objectives are achieved, and to support the Co-operative to deliver its customer offer

üUse specialist knowledge and information to diagnose and resolve technical problems within agreed parameters, escalating where appropriate

üMay provide specialist support to projects and initiatives to aid in the achievement of agreed goals

Financial/Commercial and Risk

üEnsure own and team compliance with appropriate standards, policies and regulations, and the identification and management of risks within agreed frameworks, escalating where appropriate

üEnsure delivery of own area’s work in line with agreed KPI’s, contributing to the area’s achievement of commercial objectives

Development & Business Improvement      

üIdentify and recommend potential business improvements in order to ensure the highest quality customer service is provided

üTake responsibility for self-development (keep abreast of developments in relevant area of expertise) and development of others to improve individual and team performance for the benefit of the function or business unit.

Accountabilities 

Help to train and coach programme and project teams on the Group Programme, Project & Change methodologies, processes, toolkits and templates

Support the PMO Lead in providing appropriate management controls for the overall portfolio, including:

 - Milestone delivery and timescales

 - Quality controls

 - Costs (budgets, administration and tracking for both capex & opex)

 - Resources (people)

 - Benefits (tracking, both hard and soft)

 - Risks & Issues Management (tracking and escalations)

 - Interdependency management

 - Change control

 - Stakeholder mapping

Support the organization and co-ordination of portfolio-level governance forums

Co-ordinate the capture of appropriate information to support resource and capacity planning across the portfolio

Support with the administration of portfolio office budgets  including raising purchase orders, receipting invoices and supporting financial reconciliation activity

Support with the administration of supplier contracts - archive and track commercial contracts with external suppliers

Create portfolio-level status reports and other portfolio management information

Input to stakeholder communications regarding portfolio content and status

Contribute to audit and health check activity on projects and programmes within the portfolio

Develop and maintain an effective means of organising and managing portfolio documentation including appropriate version control