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There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!

For this role, Southern Water are seeking an ambitious, innovative, and attentive professional with excellent customer service skills. The right person will have the ability to follow process as well as think ‘outside of the box’ to provide creative solutions to problems.

This is a 12-month Fixed Term Contract with the view to go permanent at the end.

Job Overview

Working in a team of 12, this is a varied role, where each day will bring something new. You will be working in a process driven environment, however there are elements of this role that will require you to come up with creative solutions to problems.

Day to day you will be:

* Corresponding with customers via telephone and email (internal and external customers)

* Administering cash and billing transactions

* Issue resolution – investigating and resolving queries relating to billing and payment

About You

You will have excellent customer service skills, attention to detail and have a keen appetite for learning. You will have the foresight to own the customer journey from beginning through to resolution. You will be an adaptable team player who takes pride in your work and have an interest in continuous improvement.

There are no requirements for formal qualifications in this role, however proven literacy, and numeracy, such as relevant GCSE’s will be advantageous.

To apply, you must have:

* Customer Service skills (ideally proven from previous job roles)

* The ability to work in a team environment

* Excellent attention to detail

Package

This role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home. Initially there will be an expectation for you to be in the office frequently (full time for approximately 1 month) while learning the role, then 2 days in the office therein; this can be flexible depending on your commitments.

We are offering a salary of up to £28,000 per annum depending on skills and experience as well as other benefits including:

• Generous pension up to 11% company contribution

• 25 days annual leave

• Life assurance equal to 4x salary

• Salary sacrifice electric car scheme (after 6 months service)

• Health Cash Plan

• Full funded eye tests

• Two paid volunteering days a year

• Occupational health service

• Discounts with over 800 popular retailers

• Digital GP service

• Study support may be available for job-related qualifications

• Competitive maternity leave and flexible return to work options

• Cycle to work scheme