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Senior Homeownership Coordinator

Bedford (Hybrid)

£39,000 per annum

Permanent

Full time (37 hours per week)

We have an exciting opportunity available for a Senior Homeownership Coordinator to join our team. This is a great growth opportunity for someone with a small amount of line management experience to establish themselves as a leader within the sector, whilst continuing to deliver fantastic day to day customer experience.

You will be responsible for the day-to-day processing of all homeownership transactions such as, shared ownership sales, staircasing, lease extensions, remortgages, equity loan redemptions and Right to Buy / Right to Acquire.

In this key role, you will manage and develop a team while delivering a timely, customer-focused service.

What you will be doing:

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Line management of Homeownership Coordinators and Homeownership Assistant including monthly one to ones, appraisals and ongoing performance management as directed by the Homeownership Manager.

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Providing guidance, leadership and motivation to the team, delivering against the objectives of the Operational Plan, performance targets and regulatory requirements.

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Coordinating shared ownership sales from marketing through to completion, ensuring buyers are eligible for shared ownership and supporting with legal enquiries. Assessing applications from shared owners to buy additional shares (known as staircasing) and proactively progressing staircasing transactions through to completion.

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Managing lease extension requests end to end.

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Dealing with Right to Buy (RTB) / Right to Acquire (RTA) applications whilst complying with relevant legislation.

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Additional responsibilities include processing of leasehold and freehold sales, remortgages, transfer of equity, equity loan redemptions and deeds of variations.

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Adhering to set key performance indicators (KPIs). Progressing transactions proactively and efficiently, generating and maximising income.

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Maintaining a high customer satisfaction rate. Delivering a timely and exceptional customer experience for purchasers, vendors and current homeowners.

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Building strong relationships with purchasers, homeowners, surveyors, solicitors, financial organisations, stakeholders and colleagues.

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Ensuring compliance with relevant legislation and the Capital Funding Guide.

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Directly supporting the Homeownership Manager and acting as their deputy as required.

We’d love to meet someone with:

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Passion, energy and the desire to deliver excellent customer service, as well as to see others grow, learn and develop.

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Strong experience and understanding of the Shared Ownership product and associated transactions.

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The ability to effectively manage an established team that operate flexibly within a fast-moving sales environment with the ability to prioritise work at busy times

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Knowledge of working in partnership and developing and maintaining relationships with a range of key stakeholders.

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Experience of working in a customer focused environment such as a developer, estate agent or housing association. A good understanding of the conveyance process.

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Knowledge and experience of using customer relationship management (CRM) databases.

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Knowledge and understanding of the New Homes Quality Code/Consumer Code and regulatory requirements.

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A high level of IT literacy is essential in Microsoft Excel, Word and Outlook.

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Well-developed communication skills: verbal, written, and presenting.

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Excellent organisational skills.

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Flexibility with days and hours worked as occasional evening and weekend work may be required.

Amongst what we offer you is:

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28 days holiday PLUS Bank Holidays

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A generous contributory pension scheme

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Private health care

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Free life assurance

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Access to an extensive suite of wellbeing services and tools including a digital gym

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Opportunities for learning and development

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Discounted gym membership

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Retail discount scheme

Please note the successful candidate will be required to complete a basic DBS application and this will need to be returned and verified by bpha before a start date can be provided.

Closing date: 13th November 2024

Interviews will be held 6th, 7th and 8th November

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible