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IT Helpdesk/First Line Support

Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business.
The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager
 
Key Responsibilities:

Receiving calls from internal users
1st line support
Creating and Resolving tickets on the helpdesk system
Remote resolution of issues
Order equipment and look after stock levels
Responding to service requests by email and telephone
Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devicesBasic IT knowledge is an advantage, this can be self-taught
You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. 
 
There is a genuine career path with this business for the right candidate.
 
The working hours are Monday to Friday 2 different shifts 7am – 3pm and 9am – 5pm – weekly rotating
Salary £25,000k
 
Please click apply or call Hannah-Laura at Pertemps Burton on (phone number removed) or email me on (url removed)