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Company Description

Ready to join a team that's leading the way in reshaping the future of insurance?

Here at esure Group, we are on a mission to revolutionise insurance for good!

We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future.

Job Description

Your Impact:

Develop a deep understanding of the esure app, its AI-driven capabilities, and the customer experience.

Analyse customer insights, MI, and complex business challenges to identify pain points and AI-powered opportunities.

Collaborate on innovative solutions and drive them from concept to execution.

Support the design, documentation, and build of the app experience, working closely with Caura and product teams.

Partner with the Product Owner to refine and enhance the product backlog.

Map current and future state journeys, processes, and value streams to align with our strategic goals.

Conduct in-depth change impact assessments and ensure successful transformation delivery.

Maintain strong relationships with stakeholders and ensure effective communication across all levels.

Qualifications

What we'd love you to bring: 

What You Bring:

Experience in process analysis and improvement (Lean/Six Sigma certification is a plus).

An analytical mindset with a passion for problem-solving and uncovering AI-driven efficiencies.

Strong stakeholder management skills at a mid-senior level.

Ability to document and hand over change initiatives for seamless operational execution.

Expertise in agile and scrum methodologies within a dynamic digital environment.

Knowledge of human-centred design tools and techniques.

Excellent communication and presentation skills, simplifying technical concepts for diverse audiences.

Experience with as-is/to-be analysis, process mapping, and user story creation in JIRA.

Understanding of general insurance processes and best practices.

Additional Information

The Interview Process (subject to change):

You’ll start with an introductory call with one of our Recruitment Partners. This is a ‘get to know you session’ and for you to explore the position in more detail.
1st stage with the Hiring Manager 
2nd stage with a stakeholder 
Offer  

What’s in it for you?:

Competitive salary reflecting your skills, experience and potential.
Discretionary bonus scheme recognising your hard work and contributions.
25 days annual leave plus 8 flexible days and the ability to buy and sell further holiday
Flexible working options, including hybrid and part-time opportunities where applicable
Company funded private medical insurance for qualifying colleagues
Career growth supported by training, mentoring, and a whole host of other resources!
Join our networks and communities to connect, learn, and share ideas with likeminded colleagues.
Fantastic discounts on insurance products for you and your family.
2 paid volunteering days per year and initiatives for a more sustainable lifestyle.
Internal social recognition tool for colleague appreciation
And much more; See our full benefits here