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Head of Customer Service – Fabrics & Wallcoverings

Job Title: Head of Customer Service – Fabrics & Wallcoverings

Industry Sector: Fabrics, Decorative Fabric, Textiles, Curtains, Blinds, Decorative Wallcoverings, Wallpapers, Soft Furnishings, Furniture, Interior Decorative Products, Architects, Interior Designers, Healthcare, Hospitals, Universities, Councils, End Users, Curtain Contractor , Decorative Contractors, Wall Coverings, Vinyl Wallcoverings, Interior Building Products, Interiors, Flooring Products, Tiles, Suspended Ceilings, Ceramics, Acoustic, Interiors, Specifications, Specifiers, A&D, High Street End Users, Customer Service, Customer Service Manager, Head of Customer Service, Customer Relationship Manager, Customer Experience Manager, Customer Relationship, Customer Experience

Office Location: Burnley

Remuneration: £50,000 - £55,000neg + Bonus giving £5,000 - £10,000

Benefits: Pension, Health, Life Assurance, Sick Pay

The role of the Head of Customer Service – Fabrics & Wallcoverings will involve:

* Customer Service Manager vacancy dealing with a high quality fabrics and wallcoverings

* Your target audience will be architects, interior designers, fabric makers, large end users, curtain contractors/installers, blind contractors

* 13 indirect reports including project coordinators & customer service team leaders

* Work closely with the Sales Director to develop and implement team strategies

* Oversee the delivery of exceptional customer service from across the department

* Supporting both your team and the BDM team they will be buddied with

* Dealing with customer escalations as well as engaging key customers where required

The ideal applicant will be a Head of Customer Service – Fabrics & Wallcoverings with:

* Must have people management experience with mentoring & developing a team

* Must have proven experience within customer services

* Experience with interiors products beneficial but not essential

* Ability to assess key team performance metrics

* Energetic, intelligent and articulate with a very keen attention to detail

* IT Literate (Office, CRM)

Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Fabrics, Decorative Fabric, Textiles, Curtains, Blinds, Decorative Wallcoverings, Wallpapers, Soft Furnishings, Furniture, Interior Decorative Products, Architects, Interior Designers, Healthcare, Hospitals, Universities, Councils, End Users, Curtain Contractor , Decorative Contractors, Wall Coverings, Vinyl Wallcoverings, Interior Building Products, Interiors, Flooring Products, Tiles, Suspended Ceilings, Ceramics, Acoustic, Interiors, Specifications, Specifiers, A&D, High Street End Users, Customer Service, Customer Service Manager, Head of Customer Service, Customer Relationship Manager, Customer Experience Manager, Customer Relationship, Customer Experience