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We are recruitng for a 2nd line support analyst on contract to be based in Sheffield working for a leading Banking Group.

The core purpose of the IT Engineer role is providing second level support to users of IT equipment (desktop, laptops, tablet devices, mobile devices and all associated peripherals and software).

The role will include the follow responsibilities:

·       Providing face-to-face technical support to users of IT equipment.

·       Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems

·       Maintaining accurate records of all issues with resolution and contact details.

·       Installation and routine maintenance of IT equipment including software

·       Build or rebuild of IT equipment

·       User coaching and completing “How Do I” training sessions

·       Diagnosing and solving hardware/software faults

·       Analysing incidents reported to spot trends and underlying issues

·       Moves and changes of IT equipment

·       Identify potential improvements in how technology can be used to support the business

·       Participate in testing new applications and hardware as required

Requirements

1.     Experience providing IT support to users at all levels

2.     Experience of providing IT support within a bank would be preferable

3.     Excellent analytical skills to quickly assess situations, their impact and options for resolution

4.     Ability to work under pressure and deliver within limited timescales

5.     Excellent interpersonal skills

6.     Excellent communication, both verbal and written

7.     Proven and demonstrable technical support proficiency for the following:

·       MS Windows (all MS supported versions)

·       MS Office (all MS supported versions)

·       MS Outlook (all MS supported versions)

·       Mobile technologies

·       Apple & IOS knowledge would be preferable

·       Citrix

·       Market data and banking applications would be preferable

Other  

The role may include the need for shift work covering hours between 7am and 7pm. 

Wishlist; 

Financial industry experience / or large corporation within the UK
Minimum 1 + year technical experience in IT support
Minimum 1 + year technical experience in customer facing role (ideally on a Techbar environment)
Must be presentable and professional in approach, communication skills are very important for this role so must be welcoming and friendly by nature