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My client operates several self-storage sites across the UK and they require a Unit Manager for the central Birmingham site to work 40hrs over five days (except Sun) with half day Sat rotational.

£30k pa, two bonuses per Anum and regular salary reviews

Main Purpose of Job:

Business and domestic / residential storage - as the senior member of the team on site, you will need to deliver quick, straightforward and knowledgeable support to every one of our customers and staff to lead by example.
There is a great deal of customer interaction, and all the team must be smart, polite, respectful to the customer and to each other, and take ownership of any problems they encounter.
We are looking for someone with a friendly, enthusiastic 'can do' attitude with a good level of written, IT and communication skills.
Comfortable managing a small team and be comfortable with lone working

Main duties: -
* Customer liaison (including phone answering, unit rental and office sub-let tours and customer visits) give a favourable impression of our site
* Supporting new & existing customers over the phone as well as face to face
* Following up on enquiries and advising customers on the best solution for their particular storage requirements
* Updating customer records on the computer
* Selling merchandise
* Administration functions - handling money / credit control / account advice / compiling rotas
* Opening and locking procedures are completed (to include checking that all exits are secure)
* Leading and managing a small workforce
* General housekeeping to ensure that the site is a clean, tidy safe work environment indoors and out
* Ensure groundwork, painting, repair and maintenance work is completed safely and to satisfactory standards
* Ensure the total safe running of the site / Locking up / opening up / setting of alarms
* Comply with all Health & Safety Legislation
* Any other work within the scope, spirit or purpose of the job, as directed by your manager, is completed to the best of your ability.

Job position - Full time
40 hour working week - any 5 out of 6 days - closed on Sundays with rotational Saturday mornings
Job start date: asap
Holiday Entitlement 20 days plus Statutory Holidays