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Pinnacle Group are looking for a motivated Helpdesk Operator to be the first point of contact at the helpdesk and ensure the successful management of all jobs reported to the helpdesk. You will be joining our Helpdesk Management team based in the University of Hertsfordshire. Your role will involve day to day responsibility for the helpdesk and administrative functions and allocating work orders to internal/external contractors.

You will be joining our Total FM team based in Hatfield. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

This is a full-time, on-site role with no remote working. 

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a value driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to