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Search are delighted to be supporting the recruitment of a Support Accountant for our award-winning client's Edinburgh office with hybrid working. If you're a Bookkeeper, Accounts Assistant or Accountant with strong interpersonal skills and a desire to be part of a supportive team and company that values work-life balance, you'd be encouraged to apply.

Key Responsibilities:
* Serving as the initial point of contact for our customers through phone, email, and online chat, and addressing their queries accurately and promptly.
* Conducting training sessions for customers via outbound calls, including those on a free trial and subscribers seeking additional training.
* Proactively reaching out to users to offer assistance.
* Supporting potential customers by providing the information they need to make informed decisions about our product.
* Collaborating with product teams to test new features or enhancements to existing functionalities.

Skills and experience you'll ideally have:
* Practical accounting experience (payroll, VAT, Self Assessment).
* Strong knowledge of accounting processes.
* Tech-savvy and computer-literate.
* Awareness of bookkeeping and accounting software.
* Demonstrable interpersonal skills.

What's in it for you:
* A salary range of £28k - £33k per annum.
* Study support and opportunities for development.
* Generous leave allowance.
* Flexible/hybrid working options.
* Private health care and life assurance.

If you'd like to apply or find out more, please submit your CV at the earliest opportunity and/or get in touch at (url removed).

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age