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Become the Resident Services Co-ordinator at their site in Manchester and be the heart of our vibrant community! In this permanent role, you will be responsible for ensuring our residents receive an exceptional experience from the moment they move in. You'll have the opportunity to make a real impact and help shape the future of our property.

What You'll Bring

A passion for creating a welcoming and engaged community
Exceptional customer service skills to delight our residents
Creativity and enthusiasm to plan and execute memorable events Key Repsonsibilities

To conduct the letting of the apartments, following up enquiries, conducting viewings and converting leads into lets.
To be responsible for renewals, negotiating rents and renewing tenancies.
To provide administrative support to ensure all applications, identity documents, verification, referencing, and regulatory returns are completed accurately and efficiently utilising business systems and processes
Liaison with the residents on a day-to-day basis, relating to check in and departure, wellbeing and behaviour, events management, general communications with residents, ad-hoc and monthly reporting and attendance at meetings when required. Preferred Requirements:
Experience as a community host, leasing assistant, or in resident services
Strong communication and interpersonal skills to liaise with a diverse range of people
Excellent organisational and prioritisation abilities to ensure smooth day-to-day operations
Proficiency in Microsoft Office suite, particularly Excel, Word, and Outlook
A customer-focused mindset and a genuine care for the property, staff, and residents Preferred Qualifications:
Previous experience in lettings and sales, an advantage
Excellent verbal and written communication skills
A hunger for achievement and a desire to advance within the business