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Field Service Engineer
Permanent
£40,000-£47,000 DOE
Bury St Edmunds
40hrs Per week
 
We’re currently recruiting for a Field Service Engineer for a well-established client based in Bury St Edmund’s area. Our client is ideally seeking an individual with a history of working within the medical/ chemical industry. The successful candidate will also have a interest or eye for engineering.  This is an exciting position for someone looking to progress within their career and will include frequent overseas travel, so applicants must be comfortable with this- good communication and organisational skills are a must! 
Full training and ongoing support will be provided for the successful candidates.
Due to the nature of this role the successful candidates will need a valid Passport and full UK driving licence. Must be able to commute to Bury St Edmunds head office daily
 
Main responsibilities:

Training new and existing customers to use the Laboratory equipment and software
Responsible for on-site maintenance, repairs, replacements and upgrades
Obtain customer feedback after job completion and gather information when discussing applications
Ensure customer satisfaction by advising customers on preventative maintenance
Provide technical support to customers via phone and email
Responsible for creation of technical bulletins and guides
Oversea Conferences to talk to potential new clients about the devices capabilities.
Relevant Certification will be awarded after training is completed  
Key Skills and qualifications:

Desirable 2 years’ experience in a laboratory service or installation-based role
NVQ Level 3 or Higher Diploma/Degree in engineering or chemical engineering
Excellent problem-solving skills
Strong verbal and written communication skills
Confident to work with minimal supervision after training
Previous experience of working overseas desirable
Experience of working within a scientific/laboratory-based environment- desirable  
 
Benefits:

25 days annual holiday + bank holidays
Company pension
Expenses paid travel and subsistence
Laptop and phone provided
Company car ( only use for Uk field work and traveling to and from the airport )  
If you are interested in this position, please apply with a current CV or contact the Bury St Edmunds office for more information