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Mon – Fri between 8am to 6pm
35 hours per week
Hybrid role

We have partnered with a local Medical Practice to assist them with recruiting a patient focused professional, with end-to-end complaints resolution experience, gained from a regulated industry - experience within an insurance environment is highly desirable.

To be successful in this role you will need to be confident managing investigations in a sensitive manner, meeting tight deadlines and organising your own workstream efficiently. Be an effective communicator with excellent interpersonal skills and a successful negotiator, always ensuring their patients are treated fairly, and the staff protected.

The role
You would be responsible for ensuring the Practice’s adherence to all relevant laws, regulations, and industry standards along with the delivery of data privacy and data protection across the Practice. The role will require a deep understanding of data protection & health and safety Laws, such as GDPR, as well as other privacy legislation and compliance frameworks applicable to the NHS.

Key responsibilities

* Address, investigate and resolve all correspondence promptly, meeting regulatory deadlines.

* Own all customer issues through to resolution, ensuring response to stakeholders in a timely and appropriate manner.

* Act as litigation assistant to the Practices medical defence organisation.

* Ensure full compliance with UK data protection laws, as well as adherence to specific regulations relevant to our organisation and our internal and external audit obligations.

* Manage all aspects of Health, Safety & Wellbeing taking responsibility for all aspects of developing, implementing & maintaining H&S standards, and undertaking risk assessments

Benefits

* Salary of up to £34,218 per annum pro-rata

* NHS Contributory pension scheme, up to 33.58%, including your 9.8% contribution

* 25 days annual leave + bank holidays (pro-rata)

* Birthday Policy - 1 day’s annual leave for Birthday (pro-rata)

* Long Service Policy – enabling 5 extra annual leave days (pro-rata)

* A flexible working policy that helps you balance your work and family responsibilities

* Health and wellbeing plan – e.g. cashback for opticians appts, 1 afternoon per month assigned for training

* NHS Pension Scheme - death in membership benefits, including life assurance and family benefits. The scheme provides a lump sum and pension benefits to eligible dependants.

* Free onsite parking

CRC Recruitment are a leading Midlands based recruitment consultancy covering vacancies across the UK. We have been established since 2003 and have a reputation for high service standards to both candidates and clients. We supply permanent or temporary staff to all areas of business covering a variety of different industry sectors