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We are looking for a customer service advisor to join a busy team, helping to support on the Customer Care and Repairs email in boxes and inbound calls.

Customer Service Advisor
Monday to Friday
Sutton ( SM1 post code) Office based
Temporary contract
£17-18ph via umbrella

As a Customer Service Advisor, you will be:

Helping to respond to the customer care and repairs queries and complaints
Dealing with triage Housing Management and Repairs calls
Raising repairs and undertaking admin tasks for a busy Housing Management service
Carrying out great customer service as required
Logging all calls to the system and ensuring any follow-on work is adhered toAs a Customer Service Advisor, you will need:

Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, Chat, social media etc
Excellent listening skills, analysis of customer needs and applying appropriate resolution
Good written and oral communications
A proactive approach to responding to customer needs and expectations
Have excellent organisational skills with the ability to prioritise workloads to meet customer's needs.
Be capable of dealing with different customers and situationWe would be really interested in speaking to anyone who has previously worked as a Housing Advisor, Customer experience officer, Complaints officer, Complaints Handler, Housing Assistant position.

If you are interested in this role, please apply directly to this advert. For more information, please contact Megan on (url removed)