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Customer Success Executive

Woking

£25,000

16 Month FTC

An international, successful business based in Woking are seeking a customer focused individual that is looking to work for a company that offer: 26 days holiday + Bank, Free Parking, Flexi working and an early finish on a Friday, this varied role is the heart of the business, you will offer clients the highest level of customer care in a varied role where you will be encouraged to grow and develop with the business.

Duties

Be a lead point of contact at head office for all clients
Handle customer enquiries via telephone, email and any other form of contact
Build and maintain strong relationships with both clients and the wider teams
Provide timely and accurate information and pricing to customers
Ensure accurate and timely processing of customer orders and enquiries
Maintain efficient and accurately log information
Ensure that customer complaints are logged and that feedback from customer is shared with the wider business
Discuss and process customer returns
Make sure company policy is adhered to
Help to develop internal company processes to ensure efficiency can be maintained
Progress late deliveries with our various operations departments via the planning teamSkills

Office based customer service experience
A confident user of Outlook, Excel, Word, PowerPoint
Maintain fantastic customer service skill and communication skills, written and verbal
Be highly numerate
A confident and clear communicator
Work well under pressure
Have excellent administration skills

Please apply for further information and the chance to be considered for this great opportunity