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About the Company:

We are working with a leading fire and security systems provider with a strong reputation for excellence in the UK. With over two decades of experience, they offer comprehensive solutions for fire detection, suppression and security across various sectors. They pride themselves on an innovative approach, cutting-edge technology and unwavering commitment to customer satisfaction.

Role:

As a Key Account Support Administrator, you'll play a crucial role in managing our health and safety portal for major clients. This user-friendly system is central to their operations and easy to learn. You'll ensure timely updates and maintain compliance with customer SLAs. Additionally, you'll support our help desk manager in arranging jobs and tackle various ad-hoc tasks. The ideal candidate is process-driven and tenacious, capable of thriving in a fast-paced environment. You'll be the primary point of contact for clients, managing communication between our central service team and customers. Your role is vital in maintaining customer excellence and business profitability.

Package:

* £24,000 PA, DOE

* Hybrid working arrangement

* 23 days of annual leave, plus bank holidays

* Employee welfare assistance programme

* Opportunity for professional growth and development

* Collaborative and supportive work environment

* Company pension scheme

If you want to make a real difference in fire safety across the UK while enjoying the benefits of working for a respected industry leader. Please reach out if you feel the above is well suited to your background and next move