Login to Apply

Job Opportunity: Operations Administrator
Rate of pay: £11.71 per hour
Location: Dudley
 
Are you an organized, customer-focused individual with strong administrative skills? Our client, a leading service provider, is looking for a reliable Operations Administrator to join their team based in Dudley!
 
As an Operations Administrator, you will be the first point of contact for customers, assisting with queries, troubleshooting, and liaising with engineers to ensure seamless repairs, installations, and maintenance. You’ll be responsible for delivering a high level of customer service while maintaining accurate, professional records in line with GDPR requirements.
 
Key Responsibilities:

Serve as the primary point of contact for customers regarding service and delivery inquiries
Handle a variety of calls related to general customer inquiries
Produce and prepare relevant paperwork to assist installation teams
Scan, upload, and maintain documentation to ensure accurate record-keeping
Generate invoices for products sold and chargeable remedials
Maintain and update customer files in line with company policies 
Qualifications & Skills:

Have a strong understanding of UK geography to assist with planning and scheduling
Proven experience in an administrative role, ideally in a customer-facing environment
Excellent communication skills, both written and verbal
Familiarity with GDPR and document management
Empathetic, customer-first approach
A flexible approach to work and willingness to take on additional responsibilities 
If you would like to be considered, please apply today! Immediate start is available