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Customer Service Executive (B2B), Reading: A market leader in precision equipment seeks a Customer Service Agent to support its B2B operations. This role involves managing client enquiries, processing orders, and ensuring a smooth customer journey. Join a respected organisation that values teamwork, innovation, and delivering exceptional service to a global client base

Client Details

Customer Service Executive (B2B), Reading: The client is a renowned manufacturer and supplier of high-quality equipment for professional use across multiple industries. With a reputation built on innovation and reliability, they pride themselves on delivering solutions that empower businesses worldwide. Their commitment to excellence has made them a trusted partner for decades.

Description

Customer Service Executive (B2B), Reading:

Handle customer enquiries via phone and email with professionalism and efficiency.
Process B2B orders accurately and in a timely manner.
Coordinate with internal departments to ensure smooth order fulfilment.
Provide customers with product information and technical support.
Resolve issues or complaints, maintaining a customer-focused approach.
Maintain detailed and accurate records of customer interactions.
Assist in preparing reports on customer service performance metrics.
Support continuous improvement initiatives to enhance service delivery.

Profile

Customer Service Executive (B2B), Reading:

Previous experience in a B2B customer service role, ideally in a manufacturing or technical environment.
Excellent communication skills, both written and verbal.
Strong attention to detail and organisational abilities.
Comfortable working with CRM and ERP systems - SAP is highly desirable
Ability to work under pressure and manage multiple priorities.
A proactive approach to problem-solving and process improvement.
Team player with a positive attitude and a commitment to customer satisfaction.
Adaptable and eager to learn about technical products and services.
Good Excel - Ideally to VLookUps and Pivots level

Job Offer

Salary of circa £28,000 plus excellent package and good environment