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Supported Living Advisor

£27,250 per annum

Central Bedfordshire / South Northamptonshire

Permanent, Full Time

Are you passionate about helping people live independently and safely in their own homes? As a Life24 Advisor, you'll be the go-to support for customers using our Life24 service, ensuring they feel secure, empowered, and well-supported in their daily lives. If you’re ready to make a real impact, this role is for you!

What you’ll be doing

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Help new customers settle into their homes and the community.

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Respond to emergency calls, including providing 24-hour support on a scheduled rota.

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Conduct property viewings and guide customers on available services.

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Communicate regularly with customers based on their individual support needs.

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Assist with property repairs and escalate issues when necessary.

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Perform risk assessments for customers and properties, making safeguarding referrals as needed.

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Build strong relationships with customers through regular visits and check-ins.

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Keep customer records up-to-date and ensure scheme audits and health & safety checks are completed.

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Ensure the scheme is clean, well-maintained, and stocked with essential items.

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Organise customer activities and facilitate Partnership Forum meeting.

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Conduct equipment checks and arrange for repairs as needed.

What we’re looking for

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Proficiency in MS Office (Word, Excel, Outlook, OneDrive) and Teams.

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Comfortable with using computer systems, smartphones, and tablets.

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Experience working both independently and within a team.

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Ability to manage your workload with minimal supervision.

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Experience in customer-facing roles.

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Strong administrative and record-keeping skills.

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Flexibility and a willingness to embrace new challenges.

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Excellent listening and problem-solving skills.

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Knowledge of GDPR and maintaining customer confidentiality.

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Empathetic, compassionate, and a great communicator.

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Full UK Drivers License and DBS clearance.

Perks of working at Grand Union

- Annual leave of 25 days, rising to 30 days after 5 years of service

- Generous pension scheme – employer contribution up to 10%.

- Extra day's leave for no sickness absence in the financial year.

- Christmas week off (no need to use your annual leave allowance!)

- Opportunity to buy/sell annual leave.

- Enhanced maternity, paternity, and adoption leave.

- Paid emergency and compassionate leave.

- Life assurance (2x salary).

- Generous sick pay.

- Free annual flu jabs.

- Paid qualification.

If you’re ready to join a team that’s making a positive impact in people’s lives, apply today! Let’s work together to ensure our customers feel safe, supported, and empowered in their homes

Important information

Grand Union Housing Group and Longhurst Group are excited to be merging, creating even more opportunities for growth and impact. Learn more about the merger here.

Please note to be eligible for this position, you must have the right to work in the UK and reside within the UK for the duration of your employment. We do not offer sponsorship. Proof of your Right to Work will be required.

A full driving license is essential for this role.

A DBS in required for this role

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Closing: 28 November

Phone screening: 3 December

Interviews: 6 December

Our company

At Grand Union, we know that what we do matters. We build more homes, stronger communities and better lives.

We’ve been in business for over 25 years and provide 12,500 homes for more than 27,000 people across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. We’re an £86 million turnover social business with 400 staff.

Our mission is more homes, stronger communities, better lives. We build affordable homes, provide personal support, and help people to learn, work and be healthy.

We’re a financially stable and innovative not-for-profit organisation that believes in partnership and collaboration. We plan to build 1,959 more new homes in the coming years to play our part in ending the housing crisis