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As the Export Airfreight Manager, you’ll use your talents to create innovative solutions and shape the future across our business.

Responsible for a team of 20 colleagues, this is a Monday - Friday role 0900-17.30

Key Activities Include:

* Continuously grow customer service excellence and productivity effectiveness through development and process review.

* Engage and grow all people in area of responsibility through the implementation of Active Leadership.

* Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.

* Lead customer reviews; identify ‘hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.

* Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.

* Manage implementation of all new key accounts to ensure successful for customer and company.

* Lead/participate in presentations to existing and potential customers.

* Participate where appropriate in relevant Industry Forums

* Manage Customs Compliance procedures and documentation

* Maximise Gross Profit through Service Selection

* Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise

* Maintain DfT and CAA compliance

* Manage Key Performance Indicators (Milestones, Station Metric and GCCS)

* Contribute to the First Choice continuous improvement program

* Manage Weekly Team briefing sessions

* Complete and Manage all statutory and mandatory training

Skills, Experience and Qualifications:

* Five or More years’ leadership experience within the Freight Forwarding Industry.

* Experience of Aviation Security & HMRC procedures

* Commercial awareness.

* Clear and concise communication skills (written and spoken)

* Processes Management

* Ability to Lead a culture of continuous improvement

* Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams