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Ashberry Recruitment are looking for a Client Support Administrator for their well-respected client based on the outskirts of Preston, near Fulwood.

Role Specific Responsibilities

* To assist in the administration of a portfolio of policies for our Corporate and Individual clients

* Provide support by being the first port of call for answering phonelines

* To maintain the firm’s bespoke customer database ArchAngel at all times

* To answer any client queries accurately and in a professional and timely manner and to keep accurate clear and concise records for audit trail purposes

* Providing administration support to the Client Support Advisers and Independent Insurance Consultants

* Receive, sort and distribute daily mail/deliveries

* Responsible for franking all outgoing mail and taking mail to a post box each day

* Checking that all documentation received from insurers is accurate

* To ensure that your allocated ‘task list’ is always kept up to date complying with the firm’s SLA’s

* To ensure that all client information is treated in accordance with the Data Protection Act

* Assist in maintaining good working relationships with insurance companies

* Receive visitors by greeting and welcoming them

* Any other ad hoc administration duties

Knowledge, Experience and Qualifications

* Knowledge of using Word, Excel, Outlook

* Well developed communication skills, both written and verbal

* Excellent customer focus

* Good time management

* Clear telephone manner and clear listening skills

* Team player

* Flexible approach

* To demonstrate drive and positive approach to work and a determination and motivation to achieve all tasks assigned accurately and in a timely manner

Salary/Hours

* £21,000 per annum

* 35 Hours per week

* Mon – Thurs – 09:00-17:00

* Fri – 09:00-16:00

Employee benefits, please ask on application