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Job Title: Customer Service Advisor

Location: Sutton Coldfield

Remuneration: £22,500 - £24,000

Contract Details: Permanent

Job Overview:

A Customer Service Advisor acts as an initial point of contact for customers, providing them with product and service information while addressing any emerging problems. The successful candidate will possess professionalism, customer focus, patience, empathy, and strong communication skills, both written and verbal.

Manage incoming phone calls
Load sales orders and identify anomalies
Quote prices from the system or a price file
Address customer queries
Provide a basic level of technical assistance
Build relationships and gain an understanding of various customer types
Provide accurate and complete information to customers from Sage
Handle customer complaints and offer appropriate solutions
Follow communication procedures, guidelines, and policiesRequirements and Skills:

Customer support or product/industry experience is advantageous
Strong communication skills and a process-driven attitude are essential
Familiarity with Sage and Microsoft software
Customer focus and the ability to adapt to different types of characters
Excellent multitasking, prioritisation, and time management skills
Must be a team player and willing to assist colleagues

For any further details then contact Charlotte on (phone number removed) or email me on

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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