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Student Data & Liaison Coordinator
Aston, Birmingham | £27,928 per annum | Full-time, Permanent | Onsite Position

Established in 1896, Make UK is the employee's platform for all those in the Manufacturing industry. They champion and celebrate British Manufacturing and Manufacturers, bringing people together to build upon the evolution of a growing industry, providing a large range of support services to its members.

Role Purpose

Liaise and maintain delivery and recruitment information for the STW managed learners.
Work closely with the STW Account Lead and STW Technical Lead.
Liaise and coordinate the TDA's involved with the learning programmes for their allocated STW Apprentices.
Liaise between Make UK and third party providers to ensure the off-the-job and on-the-job elements of the learning process meet the identified programme and/or Apprenticeship Standard.
Liaise with appropriate Make UK, STW and third party provider staff to maintain learner records along with the management information system.
Handle enquiries from associated STW managers.
Support the internal SFA and Awarding Body Centre requirements.
Support with the residential provision for STW Learners. (If appropriate)
Maintain a close liaison with the client to ensure STW's programme is meeting their needs.
Role Responsibilities

Be the Admin point of contact and main liaison between Make UK, STW, the apprentices/learners and third-party providers.
Manage and report on the achievement of learners to meet the 'Individual's learning Agreement' targets.
Provide learners, colleagues and STW with timely, accurate and constructive feedback on learners' achievement, progress and areas for development that aids the learner's progress.
Support Student Data Manager with SFA requirements
Registration and Certification of NVQ Candidates

Liaise and collate appropriate management data for STW and Learners.
Building and developing client relationships
Offer the highest levels of customer service to clients and staff
Respond to emails in an appropriate time frame
Production of letters, emails, memos, minutes, arranging meetings, scheduling diaries etc.
Working effectively as a member of the team ensuring that efficient handover of information is related between colleagues.
Ensuring that accounting procedures are adhered to and liaise with the accounts department (if appropriate).
Carry out 1st year learners ILA reviews at Make UK and at client's site.
Support with STW EPA arrangements, invigilating, tracking and closures.
Support with STW on site activities regarding customer support.
Act as Admin support for wider Apprenticeship and skills if required.
Support with Enrolment of Learners.
Carrying out any other reasonable duties upon request.
Person Specification

Full driving licence, vehicle access (some travel will be required to STW sites)
Microsoft Teams, Word, Outlook, Excel, (PowerPoint an advantage)
MIS experience (Compass Suite advantageous)
Electronic diary management.
Training provider data process requirements
Building client relationships
Commercial awareness of client base

Please Note: This is an onsite position, Monday to Friday.
Working hours for the post are 08:00-16:30, finishing at 13:30 on a Friday afternoon.

Benefits

25 Days Annual Leave, plus bank holidays
Christmas Period Shutdown
4-8% pension contribution
Life Assurance
Health Cover
Enhanced Maternity/Paternity
High Street Discounts
Long Service Awards
Volunteering Opportunities Wish to apply?
Send a copy of your CV to Anna Curtis at Insignis Talent