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Customer Experience Team Leader 

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for a Customer Experience Team Leader with great leadership skills to help us provide first class end to end customer experience.

Could that be you? If helping people gets you out of bed in the morning, and solving customer queries puts a smile on your face then we would love to find out more about you.

This role is based full time on-site at Willerby, Hull.

Here’s why you’ll love this role…

- Monitor and analyse performance to ensure the team meets service KPIs, proactively addressing any issues that arise

- Demonstrate a hands-on approach by handling customer interactions, resolving complex issues, and ensuring customer satisfaction.

- Facilitate training sessions to improve service skills, focusing on problem-solving, empathy, and customer retention

- Provide ongoing coaching and development for team members

Here’s why you’ll be great in this role…

-You have proven experience within Customer Service Management, ideally in the telecommunications industry

-You have a professional telephone manner

-Good general IT skills - Microsoft packages and ability to use a CRM system

-Organised, high attention to detail and good time management

-Excellent people and communication skills

The benefits…

- Pension – 5% employer / 5% employee contribution.

- WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.

- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.

- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

- Free Parking on site.

- Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.

- Social Events – Summer and Christmas parties etc.

- Thank Q Awards –Monthly £50 winner, yearly £500 winner.

… and more.

Please note: Unfortunately, we can’t offer visa sponsorship.

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