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Contact Centre Team Leader
Location: Leicestershire
Salary: £28,000-£32,000
Hours: Full-time, Monday – Friday

Are you a highly professional and experienced Contact Centre Team Leader
looking to take your career to the next level? Do you thrive in a fast-paced, high-
performance environment where training, coaching, and leadership are at the
heart of your role? If so, we want to hear from you!

About the Role:

As a Contact Centre Team Leader, you will be responsible for leading, coaching,
and developing a team of customer service advisors, ensuring they deliver
exceptional service and meet performance targets. You will be a key driver in
fostering a motivated, results-driven team while maintaining the highest
professional standards.

Key Responsibilities:

 Lead, coach, and develop a team to achieve performance and quality
targets.
 Deliver structured training and ongoing coaching to enhance individual
and team capabilities.
 Monitor performance metrics, identifying areas for improvement and
implementing action plans.
 Motivate and engage staff, creating a positive and high-performing work
environment.
 Handle escalations, providing expert guidance and ensuring customer
satisfaction.
 Drive continuous improvement, identifying trends and implementing
process enhancements.
 Collaborate with senior management, contributing to overall contact centre
success.

What We’re Looking For:

 Proven experience as a Contact Centre Team Leader or similar leadership
role in a fast-paced environment.
 Strong training and coaching expertise, with the ability to inspire and
develop staff.
 Ability to analyse performance data and drive improvements.
 Exceptional communication, problem-solving, and decision-making
skills.
 A motivational leader who thrives in a target-driven environment.

Why Join Us?

 Competitive Salary + Bonuses
 Career Development and Leadership Training
 Supportive, High-Performance Culture
 Exciting, Fast-Paced Working Environment

This is an incredible opportunity to lead and develop a talented team in a highly
professional contact centre environment. If you’re ready to make an impact, apply
today